Think RPL is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Think RPL Pty Ltd ("Think RPL", "we", "us", "our") is an Australian company providing RPL assessment and qualification services. Our contact details are:
- Email: rpl@thinkrpl.com
- Phone: +61 450 691 904
- Address: Melbourne, VIC, Australia, Melbourne, VIC, Australia
2. What Personal Information We Collect
We collect personal information necessary to provide our RPL services. This includes:
Identity and Contact Information
- Full name, date of birth, email address, phone number
- Residential address and state
- Passport, driver's licence, or other government-issued identity documents
- Visa details and immigration status
- Unique Student Identifier (USI)
Employment and Qualification Information
- Work history, job titles, employer details, and employment dates
- Reference letters and employer contact details
- Payslips, employment contracts, and work records
- Working photos and videos demonstrating occupational skills
- Prior certificates, transcripts, and academic qualifications
Financial Information
- Payment records (we do not store credit card details; payments are made via bank transfer)
Technical Information
- IP address, browser type, and website usage data (via cookies and analytics tools)
3. How We Collect Personal Information
We collect information directly from you when you:
- Submit an RPL application through our website
- Upload supporting documents
- Contact us by phone, email, or through our website
- Engage with our services in person or via third parties
4. Why We Collect and Use Your Information
We use your personal information to:
- Assess your eligibility and process your RPL application
- Coordinate with registered training organisations (RTOs) on your behalf
- Verify your identity and work experience
- Communicate with you about your application status
- Process payment and maintain financial records
- Comply with our legal and regulatory obligations under the National Vocational Education and Training Regulator Act 2011 and ASQA requirements
- Improve our services and website
5. Disclosure of Your Information
We may share your personal information with:
- Registered Training Organisations (RTOs): to complete your formal qualification assessment
- ASQA or government bodies: where required by law or regulation
- USI Registry: to verify or create your Unique Student Identifier
- IT service providers: who help us operate our website and store data securely
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Overseas Disclosure
We primarily store and process your data within Australia. If we ever need to disclose information to an overseas recipient, we will take reasonable steps to ensure that recipient handles your information in accordance with the Australian Privacy Principles, or we will seek your consent.
7. Data Storage and Security
Your documents and personal information are stored on our secure servers located in Australia. We implement reasonable technical and organisational security measures including:
- Encrypted data storage and transmission (SSL/TLS)
- Restricted access controls — only authorised staff can access your information
- Regular security reviews and staff training
Despite these measures, no data transmission over the internet is completely secure. You provide information at your own risk. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
8. Retention of Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:
- Application records are retained for 7 years in accordance with Australian tax and business record-keeping laws
- Documents uploaded for RPL purposes are retained for 5 years after your qualification is issued
- You may request deletion of your data at any time, subject to our legal retention obligations
9. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal requirements)
To make a request, contact us at rpl@thinkrpl.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request. In some cases, we may charge a reasonable fee for providing access.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at rpl@thinkrpl.com so we can attempt to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, but this may affect the functionality of our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related questions or concerns, please contact our Privacy Officer:
- Email: rpl@thinkrpl.com
- Phone: +61 450 691 904
- Post: Melbourne, VIC, Australia, Melbourne, VIC, Australia